Two Day Shipping
$14Free on orders over $100
Delivered 2 business days after dispatch
To any address in the contiguous United States, including PO boxes. We choose the carrier — FedEx, UPS or USPS — based on your address.
Delivered with care
Shipping & Returns
How we process, package, and ship your order — plus shipment protection on every order, and our policy on replacements for lost, damaged, or stolen packages.
Last updated: August 22, 2026
Shipping options
Choose one of the following at checkout. The rates and transit times below match what you see in your cart.
Overnight Shipping (order by 2 PM ET)
$39.99Delivered the next business day after dispatch
For time-sensitive laboratory schedules. Not available for PO box addresses.
- Orders placed before 2:00 PM EDT, Monday to Friday, typically ship the same day.
- Orders placed after the cutoff, at weekends, or on U.S. federal holidays are processed on the next shipping day.
- We ship from Florida, so Florida addresses typically receive orders in 1–2 business days. Florida shipping details
- In Orange County, we also offer same-day delivery by our own driver ($20, free over $300) and local pickup by appointment. Orlando delivery details
- You will receive an email when your order is received, and another when it ships with tracking details.
Who fulfills your order
Fulfillment is handled by Paragon Global Logistics, our third-party logistics partner. Orders are picked, packed, and dispatched from their U.S. facility, and tracking is issued in our name once the carrier collects your shipment.
Shipping questions, claims, and order changes are handled by our support team directly — please contact us rather than the carrier or the fulfillment center.
Refunds & returns
Because these are research materials that cannot be restocked once they leave our facility, we are unable to accept returns or exchanges.
What we do stand behind is delivery. Every order carries shipment protection, and if your package does not reach you intact, we send another one.
Shipment protection
Included at no cost on every order, to every address. There is nothing to add at checkout. If your package is lost in transit, arrives damaged, or is stolen after delivery, we reship the affected items at our expense once the claim is verified.
Protection covers reshipment of the products. It does not reimburse shipping paid on the original order. Each claim type has its own proof requirement and reporting deadline.
Damaged in transit
Report within 7 calendar days of delivery
Claims must include an unboxing video and clear photos of the outer packaging, the damaged contents, and the packing slip. Keep all original packaging until the claim is resolved, as the carrier may require an inspection.
Lost in transit
Report within 15 days of the ship date
A package is treated as lost once the carrier confirms it, or when tracking shows no movement for seven consecutive days and the carrier cannot locate it. We open the trace on your behalf, and reship once the carrier confirms non-delivery.
Stolen after delivery
Report within 7 calendar days of delivery
Because carrier records show the package as delivered, these claims require a police report or a signed statement of non-receipt. Please check with neighbors and building staff first — carriers occasionally scan early or leave packages out of sight.
Incorrect or missing items
Report within 7 calendar days of delivery
If the wrong item arrives, or an item on the packing slip is absent from the box, we correct verified fulfillment errors by reshipping the affected items.
How to file a claim
-
01
Gather your proof
Damaged or missing items: unboxing video plus photos. Stolen: police report or signed statement. Lost: your order number.
-
02
Email us in time
Send it with your order number within 7 days of delivery, or 15 days of the ship date if the package never arrived.
-
03
We reship it
Once the claim is verified, we send the affected items again at no cost to you.
Required documentation
- An unboxing video recorded from the moment the package is first opened
- Photos of the external packaging
- Photos of the package contents
- Photos of the packing slip enclosed with the order
Stolen packages require a police report or signed statement of non-receipt. Lost packages require carrier confirmation, which we obtain on your behalf.
Before you file a dispute
If something has gone wrong with your delivery, please file a shipment protection claim first. It is free, and it is usually faster than a bank dispute. Contact us and we will work with you and the carrier to resolve it.
Nothing on this page limits any rights you have under applicable consumer protection law or your card issuer's terms.
Questions about your order?
Our support team can help with any shipping or order question.
Get started
Every research compound you need, tested before it ships.
Same-day dispatch on orders placed before the daily cutoff, with the certificate of analysis for your lot included.
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